The HelpDesk Company Blog

The new Monthly Business Care Wellness Review has been consolidated to make it easier to read and save on paper when printing. Clients with forty (40) plus systems should see an average of fifty (50) percent saving in paper when printing. The Computer Assets section now contains CPU/RAM performance data and Windows Patches - this redesign consolidated four (4) sections into one (1). Additionally, the Productivity Software Section now includes listings by Computer including popular software such as Adobe, Autodesk, Microsoft Office, Mozilla, Symantec, Trend Micro and many more. Daily and Incremental Backups are still reported, as well as SPAM Statistics and Employee Internet Usage.

Do you know someone who’s great with people, detail-oriented and looking for a new challenge?  If so, we’d love to chat!  I’ve posted the position on our website (www.TheHelpDeskCompany.com/careers).  Please share it with anyone you’d love to answer the phone each time you call.  Thanks!

How many of us use Google on a daily basis?  Yes, there are still many other effective search engines, but Google is definitely the most popular.  Did you know that you can make Google work even better for you?   

See More Search Results

The default setting is to return 10 results per page.  This provides the fastest search results.  However, if you are looking for something that’s not always on the first page, you are wasting that speed by having to click through multiple pages.  If you click on Google Preferences (next to the search box), you can then change the Number of Results to determine how many you’d like on each page.  We recommend 100. 

Pinpoint Your Search

No need to keep guessing at the perfect search terms.  Use the Google Advanced Search tool instead.  Again, it’s beside the search box.  You can use items like Date, Usage Rights, Numeric Ranges, and more.  For example, with Date you are selecting how recent the page is.  You can select the past 24 hours, week, month, etc.

 Have any of your own tips?  Please share them in a comment.

Todd just informed me that our Average Response Time was 52 minutes in May!  That means that, if you called in for support, emailed a support request, or logged a support request directly into our client portal, you had a Support Engineer working on your issue within 52 minutes, on average.  Not too shabby!  I wonder how much faster we can get that this month?