The HelpDesk Company Blog

As many of you know, we are a strong supporter of and believer in the local business news resource, RichmondBizSense.com.  Today’s guest opinion is a perfect example of why.  Local business owner, Mark Smith (Midas), did an incredible job addressing the three ways businesses and non-profit organizations can grow - new clients, client retention and process improvement - and the importance of doing all three.  It’s a great read for anyone looking to grow/strengthen their organization (you can read it here).

Although all are important, I’ve found that it’s hard to truly focus on all three at once - and be successful.  I recall a study (from Harvard?) that indicated a success rate around 90% when a single goal is pursued.  Adding a second goal to the mix drops the likelihood of achieving either of them down to about 65%, and a third drops it to just over 30%.  I’m not a betting person, but even I know which odds are best.

I recommend evaluating the current state of each growth option in your business.  Then, strengthen the weakest first before tackling the next.  Have great clients who consistently come back, internal processes that consistently deliver quality results, and few new clients?  Focus your time & energy (and money) on increasing your new client base.  Once you find that you are attracting new clients consistently, go back and look at your client retention and internal processes.  Find that all clients (new and old) are returning at the same rate, but your internal processes are starting to falter?  It’s time for process improvement. 

It’s an ongoing cycle of process improvement that will strengthen your business (or non-profit) while still maintaining balance.

What area are you focusing on now?

We all “go online” - most of us on a daily basis.  Often for work and even more often for fun - from social media to games to shopping.  Just like we tell our kids, it’s all fun and games till someone gets hurt.Todd and I have been mentioned in a few articles recently.  The articles are from the perspective of the employer - what risks are associated with employees going online from the office - yet the advice is appropriate regardless of where you’re accessing the Internet. 

Social Media Hold Promise, Peril for Companies

“Loss of bandwidth: Bandwidth is the network’s capacity to get to the Internet. It’s like the pipe connecting your network to the outside world. The larger the bandwidth, the faster the connection. The big eaters of bandwidth: photos and videos.

‘They are really hogging that pipeline,’ said Jennifer Whitlock, co-owner of The Help Desk Co. in Richmond. ‘They’re slowing it down.’ “

ALEXA WELCH EDLUND / TIMES-DISPATCH

Protect Yourself While Shopping on Cyber Monday

“Don’t save login or password information on your browser or use programs that automatically fill in information, such as name, address and credit card info, said Todd Whitlock, co-owner of The Help Desk Co. in Richmond.

‘Sometimes malicious code can get on someone’s computer and look for these nuggets of info and transfer that info out of their computer,’ he said.”

HATLEY MASON/TIMES-DISPATCH

We are growing and need to add another Outside Sales Rep to our team.  Please visit our website to learn more about this great career opportunity. 

·         Are you looking for an exciting career opportunity in outside sales? ·         Do you have at least two years of previous sales experience with managed services or computer network products and services?·         Do you have a stable work history (no more than 3 jobs in the past 5 years)? 

If you answered YES to the above questions, you are invited to forward your resume to THE HELPDESK COMPANY.

AGGRESSIVE. OUTGOING. CONFIDENT. DRIVEN. MONEY-MOTIVATED. Does this describe you??  Then team up with The HelpDesk Company…for a career where YOU control your destiny.

The HelpDesk Company is a network services provider based in Richmond.  We are focused on helping our customers succeed by understanding their unique information technology needs and developing a fully customized program to care for their IT needs, so they don’t have to.

We incorporate systems, processes, tools and best practices into a suite of managed services that increase user productivity, stabilize costs and improve security. Our solutions include network installation services, consulting, hardware and software solutions, and managed services. 

This is an outside sales position. As a business professional you will work an assigned territory to consistently identify new business opportunities and meet with decision-makers to analyze the customer’s requirements by performing a technology assessment of their network infrastructure and support systems.  You will pinpoint areas for improvement and recommend solutions to monitor, manage, secure and improve the networks of our prospective clients.  The sell will be on value as you use a consultative, customer-focused sales approach that is unique to our industry and sets us apart. You will be expected to meet or exceed the projected dollar volumes in terms of sales and profitability, as well as meeting the sales activity requirements.  With the intent of building long-term relationships, you will prospect and close new accounts as well as service existing accounts in order to market additional products and solutions.

We provide a financially lucrative opportunity in the growing IT field of managed services.

You will also enjoy excellent compensation and benefits.

·         Base salary plus uncapped commissions

·         Retirement savings plan with company contributions

·         Medical and Dental

·         And more 

We are currently seeking the following requirements: 

·         2 to 3 years prior experience selling services including prospecting for new business through cold calling and direct meetings ·         Proven success of consistently achieving and/or exceeding monthly sales revenues·         Excellent written and verbal communication skills ·         Outstanding organizational skills ·         Experience managing and thoroughly documenting opportunities through the sales process ·         Strong telephone and face-to-face presentation skills; ability to listen well and the ability to create sales opportunities ·         College degree desired ·         Self-starter with a solid work ethic and the ability to work independently and in a team environment ·         Strong working knowledge of the sales process with a heavy emphasis on client satisfaction (candidates who are responsive and empathetic to client needs) ·         Commitment to achieve vendor specific sales certifications with our key business partners ·         Ability to travel locally 

Position responsibilities include:

·         Sales Activities to Meet Quotas•       Adhere to the HelpDesk Company sales process •       Conduct initial needs analysis meetings with clients using a thorough discovery process •       Create proposals to meet client needs for projects and services •       Present and follow-up on proposals •       Close proposals to meet monthly quota objectives •       Conduct a smooth hand-off of new projects to operations and technical teams ·         New Business Development / Lead Generation •       Generate new clients in targeted vertical markets •       Use the HelpDesk Company’s systems to generate leads •       Execute and participate in lead generation campaigns •       Participate in networking activities as defined ·         Account Management & Growth •       Build long-term client relationships •       Grow revenue in existing client base •       Support all assigned accounts ·         Maintain and Grow Vendor and Strategic Partner Relationships •       Maintain vendor and strategic partner relationships at the rep level through consistent communications •       Work together to uncover new opportunities ·         Maintain client information in CRM 

Please send your resume to Careers@TheHelpDeskCompany.com and visit us online at www.TheHelpDeskCompany.com.  

The HelpDesk Company is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability.  We assure you that your opportunity for employment with The HelpDesk Company depends solely on your qualifications.   The HelpDesk Company is an equal employment opportunity employer.  We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability.  We assure you that your opportunity for employment with The HelpDesk Company depends solely on your qualifications.